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Global Platform

Based in the Barcelona Global Headquarters, the Intercruises Global Platform is a team of industry experts that works with all Intercruises regions and teams to support regional initiatives, ensure quality standards, enhance business efficiency, facilitate business development and strengthen client relationships. 

Cristina Palos

Business Processes Manager

Cristina is responsible for the planning and implementation of Intercruises' global projects, as well as identifying efficiencies and areas for support in all regions. She also leads the development of our ISO, Health & Safety and Sustainability processes and activities.

Send an e-mail to Cristina

Duncan Coady

Commercial Analysis Manager

Duncan monitors revenue trends, comparing actual performance with our global Key Performance Indicators (KPIs) to ensure we are on target. He also plays an active role in our commercial strategy, working closely with Senior Management and the Intercruises regions. 

Send an e-mail to Duncan

Serafín Blázquez

Global Port Agency Manager

Serafin is responsible for monitoring all  aspects of port agency, including logistics, crew movements, transfer visas and customs permission, managing resources to support Intercruises global port agency operations and implementing best practices across our regions.

Serafin has over eighteen years Port Agency experience.

Send an e-mail to Serafín

Ramon Hurtado

Global Product & Operations Manager

Ramon a central product support team comprised of Turnarounds, Shore Excursion, Port Agency and Hotel Programs experts that oversee global delivery and service excellence, sharing best practcies and becoming central operations contacts for cruise lines.

Send an e-mail to Ramon

Carmen Morosan

Global Shore Excursions Manager

Carmen is responsible for leading Intercruises shorex development globally, researching new and innovative tours, identifying shorex delivery best practices and diversifying Intercruises product portfolio to match cruise line demographics. 

Send an e-mail to Carmen

Wen Ciu Lee

Global Turnarounds Manager

Wen is responsible for monitoring turnaround operation efficiency, delivering performance insights developing training programs, managing resources to support Intercruises global turnaround operations and implementing turnaround best practices across our regions.

Send an e-mail to Wen

Robert Doma

Health & Safety Manager

Robert is responsible for the developing and implementing all Intercruises Health& Safety systems, which includes Emergency Response training, risk assessments, the maintenance and development of our emergency plans and Care Team & incident management

Send an e-mail to Robert

Eva Casado

Hotel Programs Manager

Eva is responsible for our Global Hotel Programs as part of the Global Product & Operations team, working directly with Hotels, Cruise Lines and Intercruises in all regions. 

Send an e-mail to Eva

Esther Arnalte

IT Manager

Esther manages the IT Department, developing systems to enhance our operations and business functions, including an operations staffing system, 24/7 technical support service and IT security protocols.

Send an e-mail to Esther

Olga Piqueras

Managing Director

Olga is responsible for the global day to day management of the business, leading the Global Platform in working with all Intercruises regions. 

Send an e-mail to Olga

Steve Denton

Marketing & Communications Manager

Steve coordinates Intercruises' global marketing activities, including Branding, Events, Communications and Sales Support.

Send an e-mail to Steve

Celeste Gladstone

VP, Client Relationships

Celeste works closely with our global client contacts, understanding thier needs and providing service feedback to the Intercruises team, as well as identifying new business development partnership opportunities. 
 

Send an e-mail to Celeste