Based in the Barcelona Global Headquarters, the Intercruises Global Platform is a team of industry experts that works with all Intercruises regions and teams to support regional initiatives, ensure quality standards, enhance business efficiency, facilitate business development and strengthen client relationships.
Business Processes Manager
Cristina is responsible for the planning and implementation of Intercruises' global projects, as well as identifying efficiencies and areas for support in all regions. She also leads the development of our ISO, Health & Safety and Sustainability processes and activities.
Commercial Analysis Manager
Duncan monitors revenue trends, comparing actual performance with our global Key Performance Indicators (KPIs) to ensure we are on target. He also plays an active role in our commercial strategy, working closely with Senior Management and the Intercruises regions.
Global Port Agency Manager
Serafin is responsible for monitoring all aspects of port agency, including logistics, crew movements, transfer visas and customs permission, managing resources to support Intercruises global port agency operations and implementing best practices across our regions.
Serafin has over eighteen years Port Agency experience.
Global Product & Operations Manager
Ramon a central product support team comprised of Turnarounds, Shore Excursion, Port Agency and Hotel Programs experts that oversee global delivery and service excellence, sharing best practcies and becoming central operations contacts for cruise lines.
Global Shore Excursions Manager
Carmen is responsible for leading Intercruises shorex development globally, researching new and innovative tours, identifying shorex delivery best practices and diversifying Intercruises product portfolio to match cruise line demographics.
Wen Ciu Lee
Global Turnarounds Manager
Wen is responsible for monitoring turnaround operation efficiency, delivering performance insights developing training programs, managing resources to support Intercruises global turnaround operations and implementing turnaround best practices across our regions.
Health & Safety Manager
Robert is responsible for the developing and implementing all Intercruises Health& Safety systems, which includes Emergency Response training, risk assessments, the maintenance and development of our emergency plans and Care Team & incident management
Hotel Programs Manager
Eva is responsible for our Global Hotel Programs as part of the Global Product & Operations team, working directly with Hotels, Cruise Lines and Intercruises in all regions.
Esther manages the IT Department, developing systems to enhance our operations and business functions, including an operations staffing system, 24/7 technical support service and IT security protocols.
Olga is responsible for the global day to day management of the business, leading the Global Platform in working with all Intercruises regions.
Marketing & Communications Manager
Steve coordinates Intercruises' global marketing activities, including Branding, Events, Communications and Sales Support.
Mark has been instrumental in the unprecedented growth of Intercruises Shoreside & Port Services, staring the business in Barcelona in 2003 and overseeing its development into a Global supplier to the cruise industry.
VP, Client Relationships
Celeste works closely with our global client contacts, understanding thier needs and providing service feedback to the Intercruises team, as well as identifying new business development partnership opportunities.