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Intercruises North America & Caribbean Reorganized

02/07/2014
Intercruises Shoreside & Port Services, an experienced global business offering cruise ground handling and port agency services, is reorganizing its North America & Caribbean team to support the evolving needs of the cruise industry and ensure a consistently high standard of service delivery. The changes follow a full business review by Celeste Gladstone, VP Client Relationships, who continues to lead Intercruises North America & Caribbean.
 
Phil Broderick has moved into the role of VP Port Agency & Turnarounds West Coast & Gulf, responsible for all Intercruises’ turnaround and port agency operations on the West Coast and in the Gulf. Phil has worked in the tourism industry for over 33 years and joined Intercruises in 2011 as VP Business Development. He previously worked as Director of Shore Operations for a leading cruise line.
 
Margaret Zacharis, currently VP New York Operations, will be transitioning into the role of VP Port Agency & TurnaroundsEast Coast, responsible for all turnaround and port agency operations on the East Coast. Margaret has been working in the travel industry for almost 30 years, including fourteen years in cruise ground handling with Cruiselink and Intercruises. Margarethas been leading all Intercruises operations in New York since 2007. Stan Webber, VP Port Agency North America, will continue in his role, working closely with Phil and Margaret.
 
Mike Koutz, currently Director Turnarounds East Coast, will be transitioning into the role of Director Operations Support North America. Mike will drive Health & Safety, Training & Development and Quality Assurance projects, supporting all ports in North America. Mike joined Intercruises in 2012 and previously worked as Outport Guest Services Manager for a leading cruise line. He will be supported by the Intercruises Head Office team in Barcelona and work closely with Phil, Margaret, Stan and Greg Gordon, VP Shore Excursions North America & Caribbean, who continues to lead all Intercruises shore excursion activities throughout North America.