Comprehensive service
Local and experienced teams handle the entire guest journey, from/to airports, hotels and ports on regular and extraordinary calls.
Full journey – Our experienced and multilingual teams meet guests before and after their cruise, at airports, hotels and ports, guiding them along their journey, including the embarkation and disembarkation process.
Unexpected situations – Teams with excellent local knowledge are well prepared to manage flight delays, lost luggage, adverse weather conditions and last minute operation changes.
Industry experts – Trusted to organize Inaugurals, Christenings and Special Events for the world’s largest ships and most luxurious vessels.
Operation efficiency
Professional staff and High Quality transportation sourced and scheduled for each operation.
Professional Recruitment & Scheduling – Fully compliant with all local laws, we employ passionate and knowledgeable individuals, dedicated to delivering the best service. They are then included in our in-house scheduling system which assigns the best suited individuals to specific tasks and roles, based on their skills, abilities and check-in system knowledge.
High quality transportation – Additional service flexibility through partnerships with established operators that manage large fleets of vehicles, understand cruise operations and are committed to safety.
Excellent local relationships – Long term working relationships with port authorities, port agencies and tourism delegations in all ports.
Continuous improvement
Quality control and ongoing training to ensure consistent service standards and accurate implementation of new processes.
Quality control – Global in-house reporting system monitors service delivery of daily operations, supporting destination management in finding efficiencies, enhancing service and tracking team development.
Ongoing training – Best practices and operation standards shared across our teams via our eLearning Platform, internal & client workshops and conference calls, helping ensure consistent service worldwide.
Leadership – Our global, regional and destination management teams consist of cruise, travel and service specialists that are actively involved in our operations.