Agency
Range of services, from standard legal representation and port agency coordination, to full general agency, including itinerary planning support and berth reservations.
Cruise Specialists – Port agents that understand cruise line, port and individual vessel procedures, with service planned and customized to suit each vessel’s individual needs.
Professional Network – Close working relationships with port and destination authorities, customs & immigration, terminal operators, ground handlers and suppliers.
Full transparency – Final invoices and rates are supported by official documentation, with no unjustified deviations from pro-formas.
General Agency – Additional consultancy, third party negotiation, global berth reservation management and port cost budgeting, forecasting, analysis and reporting.
Logistics
Solutions for both commercial calls and drydock projects, including shipping, warehousing, transportation and customs brokerage.
Warehouse Management – Cargo Consolidation & Picking · Labelling, Palletizing & Lashing · Portable Storage Facilities (Standard & Refrigerated).
Transportation – Sea, Air & Road Freight · LCL & Consolidated Cargo · Liquids & Bulk Transportation and Domestic Transport · Shipside Pick-Up & Onboard Delivery.
Dry-Dock Management – Project Logging & Reporting · 24/7 Onsite Coordination · Onsite Team Resource · Load/Offload Planning · Riggers & Crane Coordination.
Customs Brokerage – Consumption Entries & Temporal Imports · Perishable Clearance · Warehouse Withdrawals & Bonded Processes.
Crew
Services for onboard, embarking & disembarking crew, such as accommodation, transportation, visas & legal representation, medical care and tours.
Accommodation & Transportation – Full organization of hotels and transport between the airport, hotel and ship during crew changes.
Medical Care – Existing relationships with medical and dental experts and the organisation of appointments on behalf of the crew, including transportation.
Visas & Legal Representation – Admin and legal support in relation to via and consular requirements.
Terminal
Procurement and management of services related to vessel terminal operations, including security and luggage/stevedoring.
Security – Security guards, x-ray machines and k-9 services following local and ISPS regulations.
Luggage/Stevedoring – All needed man power and machinery for luggage loading/offloading to/from the vessel.