Frequently Asked Questions
Making a booking
- How can I buy tickets?
- Do I have to book online?
- I can’t find my sailing date on the booking form. Do you operate coaches for all departures?
- I'm not in the UK. Can I still book?
- How far in advance can I book my ticket?
- How do I book multiple journeys?
- Can I book just a one way journey?
- How do I make a group booking?
- Do I have to pay a booking fee?
- How do I book a ticket to travel from one location, but return to another location?
- How can I get a price for a journey?
- Can I pay by American Express?
- What card details do you need from me to process my payment?
- What is Verified by Visa?
- What is Mastercard Securecode?
- Can I pay by bank transfer?
- Will I get a confirmation once I have completed my booking?
- What are the different ways that I can receive my ticket?
- I forgot to buy insurance, can I buy it now?
General information
- What is your telephone number?
- What should I do if I miss my coach?
- How much luggage can I take?
- How large is a 'medium sized suitcase'?
- What can I take on the coach as hand luggage?
- Do you charge for excess luggage?
- Can I travel with sporting equipment?
- Do you send out luggage labels?
- Will I have to carry my own luggage when we arrive at the port?
- What happens if I leave something on the coach?
- Do your coaches have Wi-Fi?
- Do your coaches have plug sockets by the seats?
- Are refreshments available on the coach?
- Can I take my bicycle/ golf clubs?
- Can I take my pet?
- Can I hire a coach?
- How do we make sure we're sitting together?
- We've booked tickets separately, can we sit together?
- I am a person of reduced mobility; can I book specific seats on the coach?
- How do I purchase insurance for my journey?
- Can I smoke onboard the coach?
- Can I use an electronic cigarette?
- What happens if the weather is bad? Will the coach be running?
- How much does it cost to change the date on a ticket?
- Excess Fares
- How do I cancel my ticket?
- Can I change the date of my ticket by email?
- What time does the ship sail?
- Will my valuables be safe on the coach?
Receiving your ticket
- When will I get my final e-Voucher?
- I am unable to print my e-Voucher, can I have it sent in another way?
- I have not received my e-Voucher, what should I do?
- Is my e-Voucher acceptable in black and white, or does it need to be printed in colour?
- I have booked an e-Voucher for three people, do I have to print out the ticket three times?
- My computer crashed after I entered my details and I have no booking reference, what should I do?
Our Stops
- Where is my nearest pick up point?
- Why don’t you pick up in the city centre?
- How do I find the exact location of my pick up/drop off?
- Where do I board my coach?
- How will I know which coach I will be travelling on?
- How long before departure should I arrive at the pickup point?
- Do your coaches make toilet stops?
- Are there rest stops on the journey?
- How many pick up points will there be after I board the coach?
Your journey
- What do I need to show to the driver?
- Do your coaches make toilet stops?
- How do I arrange assistance for my journey?
- What should I do if I think I am going to be late getting to the pickup point?
- What time will I be picked up?
- How many pick up points will there be after I board the coach?
- What time will I get to the ship?
- What happens if we are delayed on the way?
- Do you guarantee we will get to the ship in time?
- What time will I be called off the ship at the end of the cruise?
- How do I find my coach when I come off the ship?
- What time will the coach leave the ship side for the journey home?
- If the ship is delayed in docking, will my coach wait for me?
Assisted Travel
- How do I arrange assistance for my journey?
- What assistance can you provide?
- Is luggage assistance provided?
- Can I take my wheelchair?
- Can I take my powered wheelchair?
- Can I take my mobility scooter?
- When can’t you provide assistance?
- Can you provide assistance on all of your coaches?
- Can I take an oxygen cylinder onboard?
- What about guide dogs, hearing dogs and registered assistance dogs?
Travelling with Children
- What is the minimum age for a child travelling alone?
- Can I travel with my baby?
- I am travelling with children, do I need to buy tickets for them?
- Can I take my child's car seat on the coach?
- Can a 17 year old travel alone?
- Do I need to book a ticket for a child under the age of 3?
- Can I bring a pushchair?
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